Share on Facebook Share on Twitter Share via e-mail

LET Group

Unit F1, Grafton Way

Basingstoke

Hampshire

RG22 6HY

Home

© LET Group 2016

Home Call Points Displays/Alerts Cloud Services Service Contact Us

LET Group Links

LET Group

Luminos

Coverad

FireQuest

Sympliciti

Edwards

01256 844 685

Proudly designed and manufactured in the UK

Nurse Call Services


Annual Service Contracts

For  peace of mind after your warranty has expired, we offer a number of packages to suite your individual budget.

For NHS Hospitals and Care Home groups we can offer a bespoke maintenance contracts.

For a detailed breakdown of each type of service contracts benefits please see below.

Alternatively we offer service visits at the request of the customer

These visits are available for all customers and are quoted on an individual basis. A certificate of inspection is provided for your records. Repairs - Should customers not wish to participate in our service contract agreements then we offers a rapid turnaround for the repair of equipment on a call out or return to factory basis.





Feature

Description

Platinum

Gold

Silver

Unlimited Free Engineer Call Out

If your issues cannot be dealt with by over the phone by our technical support staff then we will send an engineer to site to fix the problem first hand. No charge and no limit on call outs during the duration of the contract.

*



Remote Login Touchscreen Support

Allows our trained engineers to access your Touchscreen display panels to help guide you through any issues you may be experiencing. 3G mobile phone network coverage required

*



Free Loan Equipment During Repairs

So you are not without if your equipment comes back for repair, we will send you a replacement to use until the repair is completed.

*

*


Free Replacement Batteries

On a service we will change all the batteries free of charge, minimising the disruption of staff having to change them at a later date.

*

*


10% Engineer Site Visit Discount

Any additional call outs for training or to alter the system configuration will be at a special discount rate

*

*


Annual Preventative Service

In addition to the CQC requirement to maintain your system, an annual service significantly reduces the likelihood of faults occurring on your system.

*

*


System Certification

A certificate will be provided showing your system has been maintained to the required level by the manufacturers of the equipment, giving total peace of mind.

*

*


System Training Session

Improve your staffs knowledge while  improve efficiency and reduce problems

*

*


7.5% Ancillaries Discount

Need assistive technology to help care for a service user with special requirements? You benefit from a 7.5% discount on our comprehensive range of ancillary devices

*

*


Full System Audit

During your service we will cross reference and update our records if required with the full list of equipment on site. A full list of your equipment can then be issued at any time on your request.

*

*


24 / 365 Technical Helpline

Unlike some of our competitors claims, Sympliciti technical support line is manned by trained & qualified engineers helping you when you need it most.

*

*

*

Priority Repair

Jump the queue during busy periods and receive priority attention

*

*

*

Free Replacement Equipment

If your Sympliciti equipment is unable to be repaired it will be replaced free of charge.


*

*

*

Next Day Pager Exchange

If your pager has been dropped or damaged, rather than buy a new one we can offer an exchange for fully functional replacement.

*

*

*

On-line Maintenance Certification


*

*

*